Questions. They’re the
currency of information.

FAQ

And the only way to get what you want is to ask.

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Can an electronic payment be deleted from Bill Pay after it has been submitted?

No.  Electronic payments cannot be deleted.  You would have to contact the payee for a refund or ask the bank to submit a claim.

Can I change my NetTeller User ID or PIN?
Yes, you can change these as often as you would like. Simply click on "Options" and follow the simple instructions. The User Personal ID cannot begin with a number but can include a number.
Additional questions?

If you have additional questions or would like more information, call or come by one of our office locations today.

Can I edit vendor information in Bill Pay?

You can change the alias name on the account and the acount number.  If any other changes need to be made, the payee must be deleted and re-entered.

Can I place a stop a payment on a Bill Pay check?

Yes.  After the check is printed and mailed, the payment history will show the check number for that payment.  The procedures to stop the payment are the same as for a regular check:  Call (218) 733-6406 or input on NetTeller.

Can I set up recurring payments in Bill Pay?
Yes, you can set up recurring payments weekly, semi-monthly, or monthly.
How are my checks cleared through my account?
Items are cleared through your account in the following sequence: ACH debits, Debit card transactions, ATM withdrawals, automatic debit for a loan payment and then your checks are cleared in serial number order.
How current is the NetTeller information regarding my account(s)?
Account transactions and balances are shown in real time and will change during the day as you carry out transactions. There may be delays from time to time, which we cannot control.
How do Bill Pay debits clear my account?

Electronic payments are validated against your account balance prior to processing.  Check payments settle against your account like any other check.  You are limited only by the amount of funds in your account.

How do I add a signer to my accounts?
To add an additional signer to your account, both signers must be present in order for the additional signer to be identified and for the signature card to be updated. Please visit any one of our locations.
How do I know when I use the overdraft limit?
You will receive an overdraft notice in the mail each time items are paid. The notice will show the check number, amount and the NSF fee. You should subtract total fees from your checkbook. Remember, the fee for paying an item is the same as for returning one.
How do I open a new account?
To apply for a new checking, savings, loan, line of credit or credit card account, visit any one of our locations to fill out an application. You may also apply by phone.
How do I sign up to use NetTeller Online Banking?

NetTeller applications are available at all bank locations or you can enroll online.  Simply click "enroll" in the Online Banking Box on the home page.  You will be issued an ID and PIN to access NetTeller Online Banking.

How do I use NetTeller Online Banking?
After you enter your PIN on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in and click on the desired activity. Any additional pages will have action buttons that lead you through transactions.
How does Safety Net work?
As long as you maintain your personal checking account in good standing (defined as making regular deposits and bringing your account into a positive balance at least once every 30 days) Republic Bank generally will honor overdrafts up to the Safety Net overdraft limit on your account. If you use Safety Net you should remember the bank's normal insufficient funds fee (NSF fee) for each transaction will be deducted from your limit. The NSF fee (currently $30) is deducted from your account each time an insufficient check or debit item is presented for payment from your account. As in the past, the bank will notify you by mail when an overdraft occurs. No interest will be charged on the overdraft balance.
How far in advance can I schedule payments in Bill Pay?

You may schedule one-time payments up to 5 years in advance of the first due date.  Recurring payments can be set up in advance to any date in the future.

How far in advance should I set up the payment in Bill Pay to insure it is paid on time?

Check payments should be scheduled 5-7 business days in advance of when you want the payment to actually be posted to the payee.  Checks are mailed from the processing center in Oklahoma City, OK, so allow sufficient time for the mail to reach its destination.

How late in the day can I enter, edit, or delete a payment?

Payments are processed Monday through Friday at 2:00 a.m. and again at 12:00 p.m.  Any payments scheduled over a weekend or holiday are processed on Friday or the last working day before the processing time for the scheduled payment

How long is Bill Pay history viewable online?

Payment history is viewable for 18 months.

How many payees may I have set up in Bill Pay?
There is no limit to the number of payees you can have.
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How much of my gross monthly income is allowed to go towards the PITI payment?
Up to 28% of gross monthly income is allowed to go towards the PITI payment.
How quickly must I repay my Safety Net?
You should make every attempt to bring your account to a positive balance as quickly as possible. If you are not able to do so, you will receive a letter from Republic Bank informing you of the situation and your options. If, after a period of time, your account has not been brought into a positive balance, we will have no option but to close your account and take other steps to recover funds.
How soon can I use my Safety Net?
If you are a new, active account holder, you will be able to use the overdraft privilege 30 days from the date you opened your account as long as your account is in good standing (defined as making regular deposits to your account).
I have two checking accounts. Can I get Safety Net on both?
Yes. If you have multiple accounts for your household, you may have a limit on all eligible accounts.
Republic Bank Safety Net Customer Overdraft Policy
An insufficient balance could result in several ways, such as (1) the payment of checks, electronic funds transfer, or other withdrawal requests; (2) payments authorized by you; (3) the return of unpaid items deposited by you; (4) the imposition of bank service charges; or (5) the deposit of items which, according to the bank's Funds Availability Policy, are treated as not yet available or finally paid. We are not obligated to pay any item presented for payment if your account does not contain sufficient funds. However, if you maintain your account in good standing, defined as making regular deposits to bring your account to a positive balance at least once every 30 days, and there are not legal orders outstanding, we may approve your reasonable overdrafts as a non-contractual courtesy. Normally we will not approve an overdraft for you in excess of your limit plus our overdraft charge. We may refuse to pay an overdraft for you at any time, although we may have previously paid overdrafts for you. You will be notified by mail of any non-sufficient funds items paid or returned that you may have; however, we have no obligation to notify you before we pay or return any item. The amount of any overdraft plus our Insufficient Funds handling fee charge(s) that you owe us shall be due and payable upon demand. If there is an overdraft paid by us an account with more than one (1) owner on a signature card, each owner, and agent if applicable, drawing/presenting the item creating the overdraft, shall be jointly and severally liable for such overdraft plus our Insufficient Funds handling fee charges(s). You should note that your Safety Net limit might be included in your available balance provided by a teller or on your ATM receipt, through Net Teller online banking or 24-Hour telephone banking.
SafetyNet Limitations:
Available to individually owned accounts in good standing for personal or household use. Republic Bank reserves the right to limit participation to one account per household and to discontinue this product with 30 days prior notice.
What are some of the ways I may have access to Safety Net?
Generally you may access your Safety Net by using your ATM card or Debit card. Other transactions include:
  • Checks and other debits cashed at teller windows
  • ACH debit transactions
  • Checks issued to a third party
  • All transactions that currently are honored through your account
What are the down payment requirements?
Down payments can be in the form of cash or equity. For a loan with Private Mortgage Insurance, the minimum down payment is 5% of the construction cost or appraised value (whichever is lower). A down payment of 20% or more eliminates the requirement for Private Mortgage Insurance.
What are the system requirements for NetTeller Online Banking?
You will need a connection to the Internet and a web browser that supports 128-bit encryption. Netscape Navigator 3.0 or higher or Microsoft Explorer version 3.02 or higher is required. At the sign-on page you can test your browser by clicking on TEST BROWSER. You will need accounts with Republic Bank and an assigned ID number and PIN.
What do I do if my checkbook is lost or stolen?
Call (218) 733-6406 immediately to stop payment on the missing checks. Please leave a message if the call is made after normal business hours. Include your name, account number and the telephone number where you can be reached.
What do I do if my Republic Bank ATM or debit card is lost or stolen?
Cancel your card immediately by calling 1-800-558-3424. Additional information is availabe at www.elanfinancialservices.com.
What do I do if my Republic Bank Elan credit card is lost or stolen?
What does my Safety Net privilege cost?
There is no additional cost associated with this privilege. As stated previously, you should keep in mind that you will be charged an NSF fee for each check or other debit item paid under the limit.
What happens if I open a new account after I am already signed for NetTeller Banking?
New accounts do not automatically appear on the NetTeller banking system. At the time of opening the new account, you can ask Customer Service to have this account added to your profile. You must be a sole or joint owner to have the account added to your profile.
What if all of my accounts don’t appear on my NetTeller account list?
You must be a sole or joint owner on an account to have it added to your profile. If an account falls in this category and is not shown on your listing, simply call Customer Service at (218) 733-6409 to have it added.
What if I enter the wrong NetTeller User ID# and/or PIN?
For security purposes, three consecutive invalid sign on attempts will lock you out of the system. If you are locked out, utilize the "reset password" feature on the NetTeller sign on page or contact technical support (218) 733-6409 for assistance.
What if I forget my NetTeller PIN?
Republic Bank does not have access to your PIN once it has been changed. However, we can reset your PIN back to the default so you can choose your own preferred PIN. Please contact technical support (218) 733-6409.
What if I go beyond my Safety Net limit?
Overdrafts above and beyond your established Safety Net limit may result in a check or checks being returned to the payee. The normal NSF fee will be charged per check and assessed to your account. An NSF notice will be sent to notify you of our actions.
What if I receive an error message when processing a transaction in NetTeller?
If you receive an error message, please make note of the message, the error number and the time. Then simply call our technical support (218) 733-6409 and we will make every effort to resolve the issue as soon as possible.
What information do I need to provide when I apply?
Completed loan application, current pay stub(s) covering a 30-day period, previous two years' W-2s,previous two years' personal tax returns, business tax returns if self-employed, bank statements for pastthree months, written credit reference from current landlord.
What is EGCard?
Electronic Gift Card (ECG) is an automated gift card program that allows a merchant to sell electronic gift cards redeemable for store merchandise or services. The program not only enhances the merchant's cash flow, but also increases customer awareness and loyalty. This program is ideal for replacing existing paper certificates while reducing costs and increasing sales. ECG also offers a merchant's customers another form of payment.

NOVA offers gift card programs that meet the needs of almost any merchant, regardless of their size and number of locations. There are two unique card programs to choose from: EGCard, an entry-level program; EGCustom, with full card design customization. Each program will help remove barriers that have long prevented small or medium sized merchants from offering an electronic gift card program and allow very large merchants to fully customize an integrated card solution.
What is my Safety Net limit?
To find your Safety Net limit, simply locate your account type in the listing below.
  • Free Checking - $300
  • Four Star Checking - $300
  • Now Checking - $1,000
  • Money Market Checking - $1,000
What is Safety Net?
Safety Net is an overdraft privilege requiring no action on your part. You do not have to sign anything. Your overdraft privilege (Safety Net limit) amount will be automatically assigned. Although the use of Safety Net is subject to the bank's normal overdraft fee, it can save you the embarrassment of having your checks returned as well as the merchant's returned check fee.
What is the cost to have Bill Pay Express?
Bill Pay Express is free!
What is the maximum payment amount?

Electronic payments are validated against your account balance prior to processing.  Check payments settle against your account like any other check. You are limited only by the amount of funds in your account.

What is the PITI payment?
The PITI payment is comprised of principal and interest, property taxes, homeowners insurance, and private insurance if required.
What personal information about me appears on NetTeller?
At no time while you are in NetTeller will your account number(s), address, phone number, SS#, or any personal information other than your name appear. You name the accounts and how you would like to see them listed. The only reference to you is the opening greeting on the account listing page, "Welcome, John Doe!"
What types of equity can be used to meet down payment requirements?
Land or land improvements.
When can my construction loan be modified to permanent financing?
Modifying to permanent financing can occur when house is 100% complete AND all funds are disbursed from the construction account.
When I call Republic Bank’s 24-Hour Telephone Banking to get my balance, is my Safety Net limit included?
The available balance reflected through our 24-Hour Telephone Banking will include your Safety Net. Contact a Customer Service Representative at any one of our locations should you have a question.
Who can I pay through Bill Pay ?

You can pay any merchant you receive a bill from or would normally pay by check such as the utility company, mortgage company, or credit card company.  A payee can also be an individual or small business such as the person who mows your lawn or your daycare provider.  You can pay anyone by check.  However, you cannot send an electronic payment to a payee that is not in the electronic data base.

Can I opt-out of Safety Net?

You can opt-out of Safety Net at any time. Simply call customer service at (218) 722-3445.