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What is Mobile Banking?

Mobile Banking is a service that allows you to access your account information, transfer funds and pay bills with your mobile device.

How do I enroll in Mobile Banking?

You must first be a NetTeller Online Banking customer. Log in to online banking and click “Options”, then click “Mobile Settings” and select “Enable web access for your mobile device”. You will need to complete the sections and click ‘Submit’ and then ‘Confirm’.

Can I use any mobile device to access my account?

Yes. You can use any mobile device that is web-enabled and allows secure SSL traffic. However, SMS Text messages will be sent to the cell phone number registered in NetTeller Online Banking.

Do I use the same user ID and password as NetTeller Online Banking?

Yes, use the same user ID and password as you do for NetTeller Online Banking.

Are there fees for the Mobile Banking service?

There is no charge for Personal and Cash Management/Single Sign-On NetTeller Online Banking customers. However, data and usage charges may apply. Check with your mobile provider.

Does Republic Bank have an iPhone or Android App?

Yes. Both apps are available.

Can I schedule recurring transfers and bill payments using mobile banking?

Only one-time, immediate transfers and bill payments may be entered.

How late in the day can I make transfers?

The transfer cut off time is 6:00 p.m. Any transfer made after 6:00 p.m. will be made on the next day’s business.

How do I know if my transfer or bill payment was entered successfully?

If you have text responses enabled in NetTeller Online Banking, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through. Cell phone carrier text message fees may apply.

How do I add a new bill payment payee?

New payees can only be added through NetTeller Online Banking. Mobile functionality is limited to sending payments to established payees.

How do I delete a bill payment that I set up through my mobile device?

Log in to NetTeller Online Banking and delete the payment from the main menu of the Bill Pay module.

How do I securely end my mobile banking browser session?

Select the ‘Logout’ link to logout of mobile banking, then close your browser through your mobile device browsing options. Closing your browser will securely end your mobile banking login session.

What happens if I lose my mobile device?

Account data and login credentials are not stored automatically on your mobile device. Therefore, anyone who has access to your phone cannot login to your accounts. Do not add your login credentials to the memo pad or voice record them on your mobile device as this information could then be obtained by others. If possible, password-protect your mobile device.

What do I need to do if I get a new phone?

If you are using the same phone number and provider, no changes are needed. If you switch providers and /or phone numbers, log in to your NetTeller Online banking account via the Internet on your PC and update your information by selecting Option and then Mobile Settings.

What if I no longer want to be a mobile user?

Log in to NetTeller Online Banking and select Options, Mobile Settings and deselect Enable web access for your mobile device and then click Agree.

Is it safe to use Wi-Fi?

When doing something sensitive on your mobile device or PC, like checking a bank account balance or making a payment, don’t use the free Wi-Fi in a coffee shop or other access points. Use your password-protected Wi-Fi at home to safeguard your account.

What if I can’t get my mobile device to work with NetTeller Online Banking?

Verify:

1.Your mobile device must be web enabled (Contract your mobile provider)

2.Your mobile network must allow secure SSL traffic. (Contact your mobile provider)

3.You must first enroll in Mobile Banking through NetTeller Online Banking before you can gain access.

What happens if I lose communications/signal during a transaction?

If you do not receive a confirmation SMS Text Message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

Check your phone’s setting to make sure you don’t have Alpha-only enabled on the keypad.